Frequently Asked Questions
No. Our courier company will leave your order in a safe location if you tell us to do so during the checkout process. If you use a mobile number during the checkout process we’ll also send you a text with a 1 hour delivery window on the day your parcel is due to arrive.
If you use your mobile phone number in the ‘contact telephone’ field during checkout you’ll receive a 1 hour delivery window on the morning your delivery is due.
No. We can arrange delivery to Mainland Europe too. We have several customers that order from France, Spain and Germany. Email us if you’d like delivery information in advance.
Delivery is free to Mainland UK for all orders over £29. Spend less than £29 and there is a flat fee of £2.99. Live in an area dictated by our courier firm as ‘hard to reach’ then we need to charge a surplus for delivery. This will be made clear in advance during checkout.
Dogs with Colitis respond well to high quality diets. As our dog foods are all hypoallergenic and made from high quality protein all of them could help ease your dog’s symptoms. If your vet has advised you to limit fat intake then our Golden Oldies Senior/Light and Gourmet Senior/Light will work best.
Just like in humans, a higher calorie intake can help your dog gain weight. We’d suggest using our Duck & Potato or Salmon & Potato foods as they are slightly higher in fat/calories
Absolutely. All of our premium dog foods have been designed with taste in mind, as well as health. Unlike other brands we achieve yummyness by using high quality natural ingredients. No artificial flavourings are needed when the ingredients are top notch. If you are worried your dog can be super fussy then try our Delicate Duck & Potato or Scrumptious Salmon & Potato. You’ll be surprised!
Yes. All of our dog foods are fully hypoallergenic. We use carefully chosen high quality ingredients from Britain. We never include ingredients scientifically linked to allergic reactions in dogs. Only wholesome, nutrient rich ingredients.
Yes. All of our foods are made in the North of England. Our head office is in Glasgow.
All our individual dog foods have comprehensive ingredient listings on their individual product page. If you’d like more information then feel free to contact us.
Yes, samples can be ordered here for a small fee. Please note that samples only really good for owners of notoriously fussy dogs. If your dog has digestion or allergy issues, we would always suggest buying a larger bag from us. You need to introduce dog foods slowly to see the true benefits of the food and this is best done over a period of at least a week and a half. You might be worried that you’ll waste food should things not go to plan, but we have an extremely high success rate 🙂
Yes, we have feeding guides for all our individual dog foods. Please look on the product pages underneath the ‘More Info’ tab near the bottom of the page. These guides are based on NRC suggestions for very active dogs. For normal activity levels deduct 50g per day. For low activity levels deduct 100g. Keep in mind that every dog is different and that these are only guidelines.
Our gourmet range contains a higher percentage of meat and uses novel carbohydrates such as sweet potato and fresh fruits. It also uses vegetable fat instead of poultry fat making it ideally suited to dogs allergic to chicken and poultry.